Artificial intelligence (AI) and chatbots have been discussed for a long time, but ChatGPT – a new chatbot, has recently taken the world by storm and left people astounded with its ability to do many pretty cool things. Imagine the future of IT outsourcing, what will happen when ChatGPT can write code, debug, identify mistakes and solve coding problems?

ChatGPT is intelligent but don’t forget it is not human. Together with EXE Corporation, let’s explore ChatGPT and how it affects the IT outsourcing and tech industry.

The ChatGPT Phenomenon and Its Impact in The Future of IT Outsourcing 

November 30,2022: ChatGPT was launched by OpenAI.

December 05, 2022: Just five days after its launch, ChatGPT surpassed 1 million users – a milestone that took Facebook almost 1 year and Netflix 3 years.

In February 2023, ChatGPT reached 100 million users just two months after launching, officially becoming a global phenomenon. 

Many universities and schools in the US, Australia, France …  have immediately put in place regulations prohibiting their students from using ChatGPT.

So, what is ChatGPT and why is everyone talking about it? 

ChatGPT is an artificial intelligence language model developed by the AI research company OpenAI. It has the ability to understand natural language and respond in a human-like manner. Particularly, ChatGPT can produce text that can look like it is written by a human, after being trained on massive amounts of text data acquired from the internet.

With the ability to generate human-like responses, ChatGPT has the potential to revolutionize many industries. Here is what you need to know about ChatGPT and its impact on IT outsourcing. 

4 Ways ChatGPT Will Change the IT Outsourcing

1. Automate repetitive and time-consuming tasks

ChatGPT offers a number of advantages for companies in the IT industry to streamline their operations and stay ahead of the competition. One of the main advantages is enhanced automation. 

For instance, ChatGPT, as a natural language interface, can be integrated into other tools and systems to automate repetitive tasks in customer service, such as taking care of regular customer questions, separating and grading emails, or entering data. Also, ChatGPT makes the IT platforms (websites or mobile apps) 24/7 accessible for customers. This can increase customer satisfaction and lower support costs for the company. 

2. Allow human staff to focus on more complex and high-value tasks

Software companies can use ChatGPT to generate documentation and presentations, perform data entry and management tasks, respond to emails and chat requests, generate reports and summaries, answer frequently asked questions and provide customer support, etc. By doing this, they can free up time and resources for human staff to focus on tasks that require their unique experience, critical thinking, and problem-solving abilities, which are usually more challenging and have greater worth. Additionally, ChatGPT can also enhance the speed and precision of repetitive tasks, allowing human staff to be more productive and successful in their roles.

3. Support developer learning and upskilling

ChatGPT delivers rapid and accurate responses to technical concerns and code issues. This can help developers save time and accelerate their learning process. Furthermore, ChatGPT may give explanations and examples for many programming topics and technologies, which can boost a developer’s comprehension and abilities. 

Developers can also use ChatGPT to practice coding by asking for recommendations on how to enhance their code or assistance with testing and debugging. This, as a result, can streamline the software development process. 

4. Improve software development process

ChatGPT is capable of making the software development process better and faster by:

Automating various tasks: This technology can be incorporated with numerous tools and systems to automate regular jobs and decrease potential for manual mistakes.

Enhancing documentation: It can help in creating accurate and comprehensive documentation, enhancing communication and cooperation between teams.

Supporting decision-making: It can offer information, ideas and real-time data analysis to support decision making and risk management

Tracking issues: It can be used to find bugs and suggest a fix, which can reduce testing time and improve overall efficiency. 

Streamlining procedures: It can facilitate the streamlining of procedures by providing intelligent advice, ranking tasks and reducing the time spent on administrative work.

In conclusion, ChatGPT has the potential to bring about numerous benefits for IT outsourcing. With its ability to automate routine and repetitive tasks, generate quick responses, write and debug code, extract data and suggest ideas, companies may consider using ChatGPT to improve efficiency, increase accuracy, enhance customer experience, save time and cost, as well as handle scalability. However, ChatGPT is still an artificial intelligence system and not human, so it is not always correct and acceptable for all of the industries. Thus, for ChatGPT or any AI model, let’s use it as a support tool and do not abuse it. 

Now, let’s meet ChatGPT to explore its opinion on the topic “ChatGPT and its impact on IT outsourcing”.  

Question 1: What do you think about today’s IT outsourcing?

Being a non-biased AI language model, I do not possess personal opinions or sentiments, yet I can provide some facts.

Outsourcing IT continues to be a widely used approach for businesses wanting to minimize expenses and enhance productivity. Nowadays, IT outsourcing has enlarged to incorporate a broad range of services like cloud computing, digital transformation, and cybersecurity.

Nevertheless, the COVID-19 pandemic has brought forth fresh difficulties for IT outsourcing. The shift to remote work has amplified the requirement for remote IT assistance and made it difficult for outsourcing suppliers to gain access to on-site systems. This has stimulated the acceleration of digital transformation and the implementation of new technologies, like cloud computing.

In spite of these tribulations, IT outsourcing is still a feasible option for companies aiming to benefit from specialized know-how and cut costs. Nevertheless, it is essential for businesses to assess their outsourcing needs prudently and select providers that are compatible with their business objectives.

Question 2: What do you think about the future of IT outsourcing with the appearance of ChatGPT?

As an AI language model, I am not able to anticipate what will happen in the future. Nevertheless, the speedy progress of AI technology is probably going to have an influence on the IT outsourcing sector. On one hand, AI tools like ChatGPT might be able to automate many tasks which were earlier done by human IT outsourcing workers, resulting in cost efficiencies for businesses. On the contrary, the development of AI technology might also raise the demand for IT specialists with specific skills, rendering it more difficult for firms to source the talent they require through outsourcing. Ultimately, the effect of AI on IT outsourcing will depend on how the technology is taken up and incorporated into business operations.

Question 3: Can ChatGPT replace developers?

ChatGPT can automate certain tasks that developers may perform. Despite the advancements in AI technologies, however, they are still unable to replicate the imaginative thinking, problem solving aptitude, and decision-making skills that are indispensable for software engineering. Furthermore, the design and upkeep of AI models like ChatGPT necessitate a high level of knowledge and human participation. The human developers are essential for generating and educating these models, identifying and fixing flaws, and linking them to larger systems. Ultimately, ChatGPT and other AI models may supplement and back up the work of human developers, but it is unlikely that they will supersede them in the near future.

If you are a business owner and are looking for IT solutions and services, you can ask ChatGPT for advice. Here is what this intelligent AI bot tells about EXE Corporation – one of the leading IT outsourcing firms from Vietnam.